Faelan Organics FAQ's
Products
Below are some of are common questions about our products.
No, the oil's, balms and beard wash are not pet products. Have a read of our about page and you'll see why the paw is there ;)
And I mean.. the ingredients are so good you could use them on your pet, but unless you want your dog, cat, horse or gold fish to grow a magnificent beard, I wouldn't use it on them.
Absolutely! Organic products make a difference over non-organic by using ingredients that are grown without synthetic pesticides, fertilizers, or chemicals, resulting in fewer harmful residues and a lower environmental impact. This often leads to products that are gentler on the skin, more nourishing, and better for long-term health, while promoting sustainable farming practices that protect ecosystems.
With our products being organic and being paired with the high quality Miron glass bottles and jars, you can expect a 24 month shelf life if stored correctly.
Organic oils tend to have a shorter shelf life compared to products with preservatives, as they lack synthetic chemicals that extend longevity. That being said though, here are some tips to help the shelf life of your products.
- Store the oil in a cool, dark place, away from heat and sunlight.
- Ensure the bottle is tightly sealed to prevent air exposure.
- Check for any changes in scent, color, or texture, as these may indicate that the oil has gone rancid.
High-quality oil typically takes about 5 to 15 minutes to absorb into the skin, depending on the type of oil and your skin type. Lighter oils, like jojoba or argan oil, are usually absorbed more quickly.
We have tested our products extensively and have seen amazing results from 3 - 5 days. We have also received feedback from customers who have seen significant improvement within just 2 days of using the oil by itself. This is a testament to the power of our certified organic ingredients.
Everyone is different and results will vary from person-person. It typically takes around 2 to 4 weeks of consistent use to notice a visible difference from using high-quality oils, especially if you have not used beard oils before.
It also depends on factors such as skin type and the condition of your beard or skin. For major improvements in beard growth, skin hydration, and overall texture, continued use over a month or more is recommended.
Consistency is key!
Beard oil and beard balm serve different purposes but complement each other in beard care:
- Beard Oil: Primarily used to hydrate and nourish the skin beneath the beard, as well as soften the beard itself. It typically consists of lightweight oils and absorbs quickly to moisturize and reduce itchiness or flakiness.
- Beard Balm: Provide a thicker, more substantial texture. It offers more control for styling and helps to tame unruly beard hairs while providing longer-lasting hydration and a light hold.
In short, beard oil is best for hydration and softness, while beard balm is ideal for styling, conditioning, and adding extra hold. We recommend using both, along with our wash to further compliment a clean and healthy foundation for your beard to grow.
Of course!, both beard oil and balm can work on stubble. Though their effects will differ slightly compared to a full beard, you should still see a significant reduction in itchiness and irritation. Just commit and grow a glorious beard!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges with us.
We ship Monday-Friday and will endeavor to have all orders that are placed before 2pm (Brisbane time) dispatched on the same day.
Any orders after this time will be posted the following business day.
What are the shipping times?
- Shipping times - (Will vary based on location)
- Standard post is 2-6 business days
- Express post 1 business day
**Check HERE see Australia Post delivery estimates**
**Check HERE for Australia Post delivery speeds and coverage within Australia**
How much will shipping cost?
- Standard shipping from $10.95
- Standard shipping is FREE with orders over $100
- Express shipping from $14.45
- Upgrade to express shipping for $3.50 on orders over $100
Calculate your postage here
Sure do!
Postage from Australia is charged by Zones at a flat rate for every 500 grams.
Shipping times may vary due to overseas disruptions.
Calculate your postage overseas from Brisbane QLD
Please note that the delivery cost does not include any duty or customs tariffs that may be levied with importation. The consignee must pay for these charges.
Absolutely.
We offer a 30 day money-back-guarantee.
However, please have a read of our Refund Policy for more information. regarding returns and refunds.